Where do you ship from?
All orders are shipped from Singapore.

What payments do you accept?
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location.

What is the Currency?
You can shop in your preferred currency at the top right hand side (for desktop) or menu on the left (for mobile).

Do you ship internationally?
Yes! International shipping rates and times vary depending on destination.

How long will shipping take?

• Local orders: 2–5 business days after dispatch.

• International orders: 2–6 weeks depending on location and postal service.
  

Can I track my order?
Tracked shipping is available for an additional fee.

What is your return/refund policy?
We accept returns/refunds only if items arrive damaged or defective. Please contact us within 7 days of delivery with photos, and we’ll do our best to help.

My order hasn’t arrived — what should I do?
Sometimes delays happen due to customs or postal services. Please allow extra time. If it’s been more than 8 weeks for international orders or 1 week for local orders, please contact us.

However, please note that if you did not opt for tracked mail, we are only able to provide you a photo of your package when they were mailed out. You will need to check with your postal services if it is with them.